Mobile Self-Care Use and Perception
Are Customers Aware of their Mobile Self-Care Options?
If Carrier provided a good experience via the mobile channel, how would you manage your account?
If your carrier offered a mobile self care app, would you be more or less likely to call?
Most Common Reason to contact Mobile Network Operator
How Many Have Access v. How Many Know
Phone Types per Area
Individuals with Networks who offer Mobile Self Care
Smartphone/Feature by Continent