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{"id":908849,"type":0,"block_id":"danaconnect_1365604881","theme_id":29,"user_id":222677,"path":"Estadsticas-Departamento-de-Servicios-2013","title":"Estadísticas Soporte 2013","pubtitle":"Estadísticas Soporte 2013","tags":"","public":true,"publicAccess":true,"private_link_enabled":0,"thumb":"https://s3-eu-west-1.amazonaws.com/infogram-thumbs-200/danaconnect_1365604881.jpg","width":550,"copyright":"Copyright DANAConnect","properties":{"transparent":false,"rtl":false,"export_settings":{"showGrid":true,"showValues":true},"whitelabel":false,"embed_button":"enabled","title_link":"infogram","custom_logo":"infogram","custom_link_url":"","embed_button_text":"Share","decimal_separator":".,"},"elements":[{"type":"particle","particle_id":872556,"object_id":"danaconnect1365605296","particle_type":"image","picture":"http://s3-eu-west-1.amazonaws.com/infogram-particles-700/danaconnect1365605296.jpg"},{"type":"particle","particle_id":13683034,"object_id":"728f46c9-ea48-11e4-a037-7b5f270fdca9","particle_type":"maintitle","picture":null,"text":"Estadísticas Soporte 2013","content_type":"","title":null,"shrink":null},{"type":"particle","particle_id":873548,"object_id":"danaconnect1365610074","particle_type":"bodytitle","picture":null,"text":"Casos atendidos vs resueltos por mes","content_type":"","title":"","shrink":null},{"type":"chart","chart_id":1934575,"object_id":"danaconnect_1369778673","chart_type_nr":28,"data":[[["","Febrero","Marzo","Abril","Mayo","Junio","Julio (hasta 15/7)"],["Resueltos primer nivel (%)","100","95","75","92","89","97"],["Resueltos segundo nivel (%)","0","5","25","8","11","3"],["No Resueltos (%)","0","0","0","0","0","0"]]],"custom":{},"colors":["#ff9000","#77c300","#c5c5c5","#f2b036","#b02c20","#307d99","#f28a35","#852b33","#41a3c6","#ea594e","#60284f","#53cae8","#ffe670","#da6f6e","#4c7b86","#ffca68","#ba5c53","#498ca4","#ffa760","#844a4f","#5aacc9","#ff9088","#6f4a64","#8cd7ea"],"dimensions":[],"modifier":0,"sheetnames":[],"sheets_settings":[]},{"type":"particle","particle_id":1114436,"object_id":"danaconnect1367512467","particle_type":"bodytext","picture":null,"text":"\"El 90% de los casos resueltos en segundo nivel son referidos al Departamento Comercial debido a la solicitud de información de ventas para clientes actuales\". 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En una oportunidad solicité apoyo vía correo sin respuesta. En esta ocasión fue mas rápido\"","content_type":"","title":"Cliente DANA, abril 2013","shrink":null},{"type":"particle","particle_id":1584929,"object_id":"danaconnect1371136309","particle_type":"quote","picture":null,"text":"\"Una recomendación para la herramienta, que exista la posibilidad de verificar la fecha y hora en que fue programada la conversación. No la activación sino en la que, teóricamente, saldrá el mensaje\"","content_type":"","title":"Cliente DANA, junio 2013","shrink":null},{"type":"particle","particle_id":1821305,"object_id":"danaconnect1374088658","particle_type":"quote","picture":null,"text":"\"Impecable\"","content_type":"","title":"Cliente DANA, julio 2013","shrink":null}],"theme":{"createdAt":"2016-04-22T04:54:07.000Z","updatedAt":"2016-12-28T10:33:06.000Z","logoImages":[""],"charts":{"wordcloud":{"labels":{"fontWeight":"700","fontFamily":"Arial"}},"treemap":{"labels":{"value":{"fontFamily":"PT Sans Narrow"},"name":{"fontWeight":"700","fontFamily":"PT Sans Narrow"}}},"table":{"cellBackground":"#ffffff","headerBackground":"#eeeeee","cellColor":"#444444","headerColor":"#444444","shapeFill":"307d99"}},"color":{"bg":"#ffffff","text":"#000000","chart":{"bg":"transparent","text":"#767676"},"element":{"bg":"transparent","text":"#000000"}},"colorPresets":[],"localFonts":[],"font":{"common":{"fontFamily":"PT Sans 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