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{"id":645522,"type":0,"block_id":"100000513314456_1361503876","theme_id":32,"user_id":213877,"path":"Australia-Social-Media-Insight-2012","title":"Australia Social Media Insight 2012","pubtitle":"Australia Social Media Insight 2012","tags":"","public":true,"publicAccess":true,"private_link_enabled":0,"thumb":"https://s3-eu-west-1.amazonaws.com/infogram-thumbs-200/100000513314456_1361503876.jpg","width":700,"copyright":"Digital Alchemy (Australia) Pty Ltd.","properties":{"transparent":false,"rtl":false,"export_settings":{"showGrid":true,"showValues":true},"whitelabel":false,"embed_button":"enabled","title_link":"infogram","custom_logo":"infogram","custom_link_url":"","embed_button_text":"Share","decimal_separator":".,"},"elements":[{"type":"particle","particle_id":10066399,"object_id":"57018e59-e9ae-11e4-a037-7b5f270fdca9","particle_type":"maintitle","picture":null,"text":"Australia Social Media Insight 2012","content_type":"","title":null,"shrink":null},{"type":"particle","particle_id":585004,"object_id":"100000513314456_1361503876","particle_type":"quote","picture":null,"text":"What did customers shout out about each industry : )","content_type":"","title":"","shrink":null},{"type":"particle","particle_id":628574,"object_id":"1000005133144561361504040","particle_type":"bodytitle","picture":null,"text":"Financial Services","content_type":"","title":"","shrink":null},{"type":"chart","chart_id":959015,"object_id":"100000513314456_1361504525","chart_type_nr":3,"data":[[["Past GDP","1870"],["Group 1","125"],["Group 2","89"],["Group 3","47"]]],"custom":{"absoluteDistribution":false},"colors":[],"dimensions":[],"modifier":0,"sheetnames":[],"sheets_settings":[]},{"type":"particle","particle_id":628630,"object_id":"1000005133144561361504694","particle_type":"bodytext","picture":null,"text":"From 431 mentions regarding credit card products, people vented about these following issues; \n\nGroup 1: 29.00% of Aussies (125/431 mentions) were tired of a technical glitch when doing financial transactions online i.e. booking a flight and using mobile applications\n\nGroup 2: 20.65% of Aussies (89/431 mentions) were dissatisfied with unexpected extra fees when doing credit card transactions\n\nGroup 3: 10.90% of Aussies (47/431 mentions) were annoyed when dealing with the call centre of their credit card provider. They were impatient to be put on hold and wait for an unresponsive supports from the help desk","content_type":"","title":"","shrink":null},{"type":"particle","particle_id":628639,"object_id":"1000005133144561361504938","particle_type":"bodytitle","picture":null,"text":"Insurance","content_type":"","title":"","shrink":null},{"type":"chart","chart_id":959048,"object_id":"100000513314456_1361505043","chart_type_nr":2,"data":[[["Past GDP","Insurance 2012"],["Thanks!","113"],["Thumbs up","71"],["Relieved : )","25"]]],"custom":{},"colors":[],"dimensions":[],"modifier":2,"sheetnames":[],"sheets_settings":[]},{"type":"particle","particle_id":628657,"object_id":"1000005133144561361505557","particle_type":"bodytext","picture":null,"text":"Regarding car insurance and roadside assistance service, people were happy about these issues in 2012;\n\n30.21% of Aussies (113/374 mentions) enthusiastically expressed their thanks when they had a smooth and helpful call-outs.\n\n18.98% of Aussies (71/374 mentions) commented that these incentives; a 10% discount on insurance premium and choice of repairers are a thumbs up.\n\n6.68% of Aussies (25/374 mentions) felt relieved when they had a ride home safely while, their vehicle got towed to be fixed. \n","content_type":"","title":"","shrink":null},{"type":"particle","particle_id":628666,"object_id":"1000005133144561361505709","particle_type":"bodytitle","picture":null,"text":"Telecommunications","content_type":"","title":"","shrink":null},{"type":"chart","chart_id":959170,"object_id":"100000513314456_1361507838","chart_type_nr":18,"data":[[["Telco","%"],["Faster","12"],["Broadband","3"],["Bills","12"],["Connection","5"],["Costs","20"],["NBN","4"],["Effective","8"],["Speed","35"],["Internet","8"],["Telco","5"],["Want","12"],["Concern","10"],["Expect","7"]]],"custom":{"height":"279"},"colors":["#433f39","#c99842","#e37900","#a8271c","#b15027","#7d4c29","#c6a88b","#7b736a","#6f5449","#4b372d","#ffd542","#ffc700","#ff9000","#9da76c","#76a268","#68a28c","#6c9da0","#578d9d","#433049","#96475f","#af8f9c"],"dimensions":[],"modifier":0,"sheetnames":[],"sheets_settings":[]},{"type":"particle","particle_id":628629,"object_id":"1000005133144561361507999","particle_type":"bodytext","picture":null,"text":"Regarding National Broadband network, these are what people&#39;s concerns and expectations;\n\n25.19% of Aussies (459/1,822 mentions) expected to use faster internet speed and proper internet connections in their area. \n\n17.89% of Aussies (326/1,822 mentions) were concerned about the broadband bills and additional costs.\n\n13.39% of Aussies (244/1,822 mentions) doubted whether NBN will be costly and ineffective in the long run. ","content_type":"","title":"","shrink":null},{"type":"particle","particle_id":628754,"object_id":"1000005133144561361508862","particle_type":"bodytitle","picture":null,"text":"Retails Industry","content_type":"","title":"","shrink":null},{"type":"chart","chart_id":959195,"object_id":"100000513314456_1361508880","chart_type_nr":23,"data":[[["10.34%","1,169 of 11,301 mentions expressed that they support local producers. They only shop local-produced products especially milk, meat and fruits.","profilePath",""],["629","from 11,301 mentions are points seekers; they love special offers and promotions so that they can swing by the supermarket and shop when the offers are available. ","starPath"],["3.86% ","of mentions love vouchers and gift cards. They use vouchers on petrol and liquor the most. 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