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Created by:Renee PilbeamRenee Pilbeam
{"id":1006665,"type":0,"block_id":"ReneeMarie44_1366995571","theme_id":45,"user_id":101086,"path":"Asking-2787996631","title":"","pubtitle":"Keep Calm and Ask On","tags":"","public":true,"publicAccess":true,"private_link_enabled":0,"thumb":"https://s3-eu-west-1.amazonaws.com/infogram-thumbs-200/ReneeMarie44_1366995571.jpg","width":700,"copyright":null,"properties":{"transparent":false,"rtl":false,"export_settings":{"showGrid":true,"showValues":true},"whitelabel":false,"embed_button":"enabled","title_link":"infogram","custom_logo":"infogram","custom_link_url":"","embed_button_text":"Share","decimal_separator":".,"},"elements":[{"type":"particle","particle_id":1046967,"object_id":"ReneeMarie441366996538","particle_type":"maintitle","picture":null,"text":"Q: \"URGENT: HELP?\" or \"Oh dear, how do I proceed?\"","content_type":"","title":"","shrink":null},{"type":"particle","particle_id":1046976,"object_id":"ReneeMarie441366996587","particle_type":"maintitle","picture":null,"text":"A: Neither","content_type":"","title":"","shrink":null},{"type":"particle","particle_id":1047032,"object_id":"ReneeMarie441366996775","particle_type":"bodytitle","picture":null,"text":"Asking for help in an online class is necessary for your success. And your instructor is there to help you. It's how you ask for help that can make all the difference in getting the support you need. Let's go through two (only slightly exaggerated) common scenarios to get our minds right on how to ask for help. ","content_type":"","title":"","shrink":null},{"type":"particle","particle_id":1046981,"object_id":"ReneeMarie441366996606","particle_type":"bodytext","picture":null,"text":"Q: \"Oh dear, how do I proceed?\"\n \nIt's the first day of a new week in your course and you're working along in your dedicated quiet workspace when suddenly something happens and you find yourself stuck (think technology problem, assignment requirement question, can't find a document, etc.). You spend the next six hours searching, refreshing, trying other computers with no success. You decide you've got time to figure this out and a good nights rest is necessary. The next day you spend three more hours on your own trying to figure it out, drive across town to your BFF's house to try their computer, and make three different calls to three different help desks. Finally, you stop, put a puzzled look on your face and think \"Oh, dear, how do I proceed?\". ","content_type":"","title":"","shrink":null},{"type":"particle","particle_id":1047008,"object_id":"ReneeMarie441366996679","particle_type":"bodytext","picture":null,"text":"Q: \"URGENT: HELP?!\"\n \nIt's the last day of the week in your course and you've got three assignments due in a matter of three hours. You've finally escaped to the local coffee shop and are working frantically to get your work completed on time. You're making a little progress despite the occasional un-apologized for bump into your table, which is elevating your stress level. Suddenly something happens and you find yourself stuck (think technology problem, assignment requirement question, can't find a document, etc.). With just 2 hours until your assignment deadline, you panic, draft an e-wail (see what I did there? I turned e-mail into e-wail cause that's what it's going to sound like!) to your instructor with the subject \"URGENT: HELP!\" and fill it with a rant about not being able to complete the assignment due to the issue you just encountered. After hitting send, you slam your computer shut and head home, throwing a dirty look in the direction of the last guy who just bumped your table, on your way out the door.","content_type":"","title":"","shrink":null},{"type":"particle","particle_id":1047050,"object_id":"ReneeMarie441366996855","particle_type":"bodytext","picture":null,"text":"A: Neither\n \nThe best strategy to ask for help lies somewhere in between these two (more common than we'd like to acknowledge) scenarios. Let's frame out the key points to asking for help:\n","content_type":"","title":"","shrink":null},{"type":"chart","chart_id":1565559,"object_id":"ReneeMarie44_1366996921","chart_type_nr":23,"data":[[["1. Give yourself time to ask for help.","If the instructor's email response policy is 48 hours then you'll need to ask for help before the last 48 hours that something is due. ","starPath",""],["2. Stay calm.","Sending an e-mail in ALL CAPS is not only the equivalent of yelling in email netiquette (remember my e-wail reference above), it's just not cool, can be totally off-putting and may get your email pushed to the bottom of the stack for response.","starPath"],["3. Check your resources.","Take time to check places in the course that contain assignment, tech support, and other important course information places like the syllabus, course discussion boards, the help menu, a classmate, assignment instructions, etc. Maybe even Google. If you spend a good hour or two searching and don't find the information you need, it's time to move on to step 4.","starPath"],["4. Ask your instructor for help.","Draft an email to your instructor to ask them for help. A professional email. Keep calm and email on. Ok, you get it. Use an appropriate subject line. Clearly state your question and let them know that you've looked in all the possible places where an answer might be found. Proofread, hit send and wait for your answer.","starPath"]]],"custom":{},"colors":["#df263c","#1ea6b5","#e66000","#217087","#004068","#a00031","#007d79","#997000","#af4a00","#00465a","#002c3a"],"dimensions":[],"modifier":0,"sheetnames":[],"sheets_settings":[]},{"type":"particle","particle_id":1047198,"object_id":"ReneeMarie441366997337","particle_type":"bodytitle","picture":null,"text":"I'd write out the scenario one last time, incorporating the above, but I'll leave that up to y'all. You know what to do. 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