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Created by:Mohsin MemonMohsin Memon
{"id":477311,"type":0,"block_id":"mohsinmem_1357523253","theme_id":46,"user_id":154323,"path":"ACG-Gathers-Requirements","title":"ACG Gathers Requirements","pubtitle":"ACG Gathers Requirements","tags":"","public":true,"publicAccess":true,"private_link_enabled":0,"thumb":"https://s3-eu-west-1.amazonaws.com/infogram-thumbs-200/mohsinmem_1357523253.jpg","width":700,"copyright":"Copyright Memcorp®, 2013","properties":{"publishType":0,"social":"twitter","transparent":false,"rtl":false,"export_settings":{"showGrid":true,"showValues":true},"whitelabel":false,"embed_button":"enabled","title_link":"infogram","custom_logo":"infogram","custom_link_url":"","embed_button_text":"Share","decimal_separator":".,"},"elements":[{"type":"particle","particle_id":15997309,"object_id":"c8c6365a-eaaa-11e4-a037-7b5f270fdca9","particle_type":"maintitle","picture":null,"text":"ACG Gathers Requirements","content_type":"","title":null,"shrink":null},{"type":"particle","particle_id":451893,"object_id":"mohsinmem1357523331","particle_type":"bodytext","picture":null,"text":"","content_type":"","title":null,"shrink":null},{"type":"particle","particle_id":451907,"object_id":"mohsinmem1357523593","particle_type":"bodytitle","picture":null,"text":"Case Study","content_type":"","title":null,"shrink":null},{"type":"particle","particle_id":451892,"object_id":"mohsinmem1357523693","particle_type":"bodytext","picture":null,"text":"BACKGROUND | ACG Inspection offers to the world 'vision technologies' to cater to the inspection needs of the pharmaceutical industry who are consistently experiencing new heights of improved quality wave with every passing hour. ACG-I products are designed to inspect quality aspects in both solid and liquid dosage forms which are usually performed by the naked eye. These camera systems have a complex design and structure; their development and deployment uses the latest technology to effectively counter the limitations of the human eye. ACG's focus area is the pharmaceutical industry, whose quality requirements are growing enormously due to the surmounting international regulatory pressures.","content_type":"","title":null,"shrink":null},{"type":"particle","particle_id":451918,"object_id":"mohsinmem1357524445","particle_type":"bodytext","picture":null,"text":"PROBLEM | The organization has had a consistent track record of growth yet there are some inconsistencies in what the customer 'says' he wants and what he really wants. \"We are surrounded by ambiguity\" says one of the executives at ACG. Memcorp's goal is to teach the executives and analysts the skill set of removing ambiguity while gathering customer requirements. \n\nThe Standish Group surveyed over 350 companies about their over 8000 software projects, to find out how well they were faring. The results are sobering. Thirty-one percent of the software projects were canceled before they were completed. Moreover, in large companies, only 9% of the projects were delivered on time and within budget; 16% met those criteria in small companies. Similar results have been reported since then; the bottom line is that developers have trouble delivering the right system on time and within budget.\n\nTo understand why, Standish asked the survey respondents to explain the causes of the failed\nprojects. The top factors were reported to be:","content_type":"","title":null,"shrink":null},{"type":"particle","particle_id":1019889,"object_id":"mohsinmem1366864827","particle_type":"bodytitle","picture":null,"text":"why projects fail","content_type":"","title":"","shrink":null},{"type":"chart","chart_id":1535627,"object_id":"mohsinmem_1366864182","chart_type_nr":22,"data":[[[],["Incomplete Requirements","13.1%"],["Lack of User Involvement","12.4%"],["Lack of Resources","10.6%"],["Unrealistic Expectations","9.9%"],["Lack of Executive Support","9.3%"],["Changing Requirements and Specifications","8.7%"],["Lack of Planning","8.1%"],["System No Longer Needed","7.5%"]]],"custom":{},"colors":[],"dimensions":[],"modifier":0,"sheetnames":[],"sheets_settings":[]},{"type":"particle","particle_id":1019908,"object_id":"mohsinmem1366864967","particle_type":"bodytext","picture":null,"text":"DIAGNOSIS | Memcorp Learning & Performance Solutions believes in a philosophy which stems from pathology.","content_type":"","title":"","shrink":null},{"type":"particle","particle_id":1019989,"object_id":"mohsinmem1366865667","particle_type":"quote","picture":null,"text":"There is a dire need to diagnose the problem before providing a solution. More often than not, companies merely think \"this is one of those instances\" based on their past experiences.","content_type":"","title":"Says Memcorp's Managing Director, \nMOHSIN MEMON","shrink":null},{"type":"particle","particle_id":1019996,"object_id":"mohsinmem1366865741","particle_type":"bodytext","picture":null,"text":"With the mentality of considering every project as a new project, Memcorp conducted an extensive TNA (Training Need Analysis) with the people who are actually involved in the Requirements Gathering process. The diagnosis revealed that the skill set of the executives and analysts needed more direction and enhancement. ","content_type":"","title":"","shrink":null},{"type":"particle","particle_id":1020006,"object_id":"mohsinmem1366865819","particle_type":"bodytext","picture":null,"text":"SOLUTION | Memcorp determined specific skill sets like; Probing, Assertiveness, Time-boundedness, and Customer Centricity VS Outcome Centricity which would be included in the training program. The diagnosis also gave Memcorp the detailed understanding of ACG's business which allowed Team Memcorp to create relevant and realistic role-play-based activities for an interactive learning program. Upon the delivery of the program, the organization found their people to become more Outcome Driven rather than Customer Driven in their overall customer interactions. \n\nExecutives and analysts also found their customers to be resistant at first to this new approach of their service providers because the executives would question the requirement of the customer by asking questions like: \"Why do you need this?\", \"How would this help you?\", \"What are you actually trying to accomplish?\" which they never before had the courage or felt the need to ask. Now, they ask with the mentality to help the customer identify what they want so they're not fighting the \"wrong battle\".","content_type":"","title":"","shrink":null},{"type":"particle","particle_id":1020137,"object_id":"mohsinmem1366866689","particle_type":"quote","picture":null,"text":"I found the program to be a quite useful start... it has been valuable especially in setting the tone for moving to a more outcome driven environment.","content_type":"","title":"Director Technical | ACG Inspection Systems, \nMUKUND KRISHNA","shrink":null}],"theme":{"createdAt":"2016-04-22T04:54:07.000Z","updatedAt":"2016-12-28T10:37:19.000Z","logoImages":[""],"charts":{"wordcloud":{"labels":{"fontWeight":"700","fontFamily":"Arial"}},"treemap":{"labels":{"value":{"fontFamily":"PT Sans Narrow"},"name":{"fontWeight":"700","fontFamily":"PT Sans 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